30 August 2013
It is Ever Thus
Thanks Alligator Sunglasses for putting this in wider distribution.
In cable internet billing news: they raised my rate so I decided to call them and figure out how to get it back to normal levels. After 15 minutes on hold (why make it easy to complain? that would be stupid) the first person I spoke with couldn't help me. No problem, I asked to speak to the next-level person. At which point they hung up on me. I love cable.