We love us some good design over here on GJAW, and we also have, umm, *views* about the health care system in this country.
In any case, here's an interesting 10 minute listen on how bloated inefficiency in health care can be redirected via good design and actually improve services AND cut costs. Weird, I know.
Despite what many Republicans would have you believe, one of the problems with government is not that they provide essential services. It's that they provide essential services inefficiently. It would be nice to see this type of efficiency injected into your local DMV office. It will never happen, but it would be nice.
99% Invisible-30- The Blue Yarn by Roman Mars
If you're of a mind you can review the 99% invisible blog.